Wellthinic Technology provides a professional, intelligent, and customized operation and maintenance service system, which can effectively utilize automated equipment resources to improve production efficiency, reduce operating costs, enhance data security, and boost technological innovation capabilities, laying a solid foundation for the sustainable development of enterprises. At the same time, it is also a key support for enterprises to achieve intelligent manufacturing and enhance their competitiveness.

Features

• Hardware Operation and Maintenance

Tailor-made dedicated cabinets according to actual business needs, providing services such as fault diagnosis, spare parts replacement, emergency troubleshooting, inspection tours, dust removal, first- and second-line technical support, relocation, on-site presence, etc.

• Software Support and Services

Provide services including system and platform installation, system hardening, data backup, performance optimization, virtual platform installation and strategies, data recovery, data migration, etc.

• Value-added Services

Assist customers in the initial project planning, plan deepening, hardware support, system topology, data backup, data migration, computer room relocation. Also, provide customers with technical consultation and professional technical training services.

• Multiple Fields, Multiple Brands, Multiple Spare Parts

There is a dedicated after-sales operation team and warehouse. Through the collaboration of experts in multiple fields, it can efficiently solve installation and difficult technical problems under different hardware brands. The maintenance response is rapid, and the on-site arrival can be achieved within 6 hours in the Jiangsu, Zhejiang, and Shanghai regions.

Features

• Overall IT/OT Operation and Maintenance Solutions

• Flexible Service Modes

• 7*24-hour Guidance Service

Provide uninterrupted 7*24-hour telephone technical support and guidance. Use remote access to enable on-site engineers and customers to directly obtain real-time resources from original factory experts, shorten the time to solve faults, and improve the response to customer needs and the efficiency of problem-solving.

• On-site Service

For projects planned for implementation (such as installation, upgrade, networking, data migration), the team will dispatch professional IT engineers to the customer's site to provide services.